What do I do if my product is damaged when it arrives?

If your map poster is damaged when it arrives, there's no need for tears - we'll send you a new one at no extra cost! All we ask is that you send us a damage report photo so that we can follow up with our distribution people.

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5 Comments

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    Lila Waite

    product came with a dent in the outside container, thus making a crease in the map that is noticeable.

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    Richard

    Lila, we are really sorry for this to happen. Will send you a new poster as soon as possible.Please send pictures of the damaged packaging and poster to info@grafomap.com. Also add your order nr.

    Regards

    Richard

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    Lila Waite

    Thank you   I noticed  my name on the bottom of the map.   Lila  ..  does this have to be on the map? It is a gift for my granddaughter and her name is  Alex

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    Richard

    Can you please send us pictures so that we can better comment. Thanks.

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    JAMES

    Hi Guys

    Just received my map but looks like Fedex put a huge dent in the tube so it is creased the entire map so it is ruined.

    Are you able to replace that?

     

    James

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