What do I do if my product is damaged when it arrives?

If your map poster is damaged when it arrives, there's no need for tears - we'll send you a new one at no extra cost! All we ask is that you send us a damage report photo so that we can follow up with our distribution people.

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8 Comments

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    JAMES

    Hi Guys

    Just received my map but looks like Fedex put a huge dent in the tube so it is creased the entire map so it is ruined.

    Are you able to replace that?

     

    James

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    Lila Waite

    product came with a dent in the outside container, thus making a crease in the map that is noticeable.

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    Corco

    Lila, we are really sorry for this to happen. Will send you a new poster as soon as possible.Please send pictures of the damaged packaging and poster to info@grafomap.com. Also add your order nr.

    Regards

    Richard

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    Corco

    Kristin,

    Please send us pictures of the damaged item. We will prepare and send you a new one as soon as possible. We have reached out to you directly.

    For others if there are any issues with the order please reach out to us via social media or at info@grafomap.com. We replay as soon as possible and usually within the next day.

    Regards

    Richard

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    Lisaj1313

    I got someone else's map - not what I ordered!!!  who is going to help me solve this?????

    If I dont hear back I can promise you social media is my next stop followed by the better business bureau.

     

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    Kristin Budde

    Hi. I ordered a map for a gift for Christmas. We love it, but the entire thing has several creases in it even though I ordered it in a frame. How can I get this fixed?

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    Corco

    Can you please send us pictures so that we can better comment. Thanks.

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    Lila Waite

    Thank you   I noticed  my name on the bottom of the map.   Lila  ..  does this have to be on the map? It is a gift for my granddaughter and her name is  Alex

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