What if I am not satisfied with my product?

We are doing our best to produce and deliver top quality products for each order received. However, if for some reasons you are not satisfied with the product you have received, please contact us and let us know the reason why. Depending on your particular case, we will come up with solutions to make sure you have had a good experience with us.

15 Comments

  • 0
    Avatar
    Rory Buckeridge

    Could you add how to "get in touch"? I need to organise a return and refund. I was hoping to find that information on this page. 

  • 0
    Avatar
    Lily

    Hi Rory,

     

    We are very sorry for the delayed responses. It seems that your request has went unnoticed. We have added a new section on how to get in touch with. Please see FAQ section.

     

    Richard

  • 0
    Avatar
    Csatkinson

    I received my shipment today and EVERYTHING is wrong!

    It is the map and name of a city I've never seen or heard of before (Rockville 39.08N / 77.15W???). The only thing that was correct in the poster was the main title "Our First Date".

    The map should've been of Toronto, Canada. With the name of the restaurant where we had our first date and the date.

    This was going to be a surprise gift for my wife and newborn daughter this Valentine's Day (Febraury 14th) and I'm afraid this won't be resolved in time.

    Grafomap, please advise.

    Craig 

  • 0
    Avatar
    Lisaj1313

    How do I get in touch??? I was sent the complete wrong thing and it is for my anniversary on MONDAY.  If I dont hear back, I am cancelling payment and I am reporting you as thieves.

  • 0
    Avatar
    Jrusso15703

    How do I contact you? I have a concern with my order.

  • 0
    Avatar
    Alanmadet

    I have contacted support and have not received further instructions to proceed with my return. Please help me.

  • 0
    Avatar
    Bowman.mitch1

    How do I get in touch?

  • 0
    Avatar
    Martina Wirtl

    I would like to know how to talk to someone directly.  I received the wrong order three weeks ago and I've been trying to request for a refund with very limited response.

  • 0
    Avatar
    barbara palmisano walsky

    how do i get in touch with customer service as the G in Germany is covered up by the mat.  I suppose it was missed during inspection?!

     

  • 0
    Avatar
    Kaf1690

    I am returning my order of three maps.

  • 0
    Avatar
    Marilyn Grunewald

    Hi,  Our family received a map as a gift from my daughter. The heart is not placed at the correct location and I wish to request a refund to her account and how to return the map to you.  The gift came FROM Emily Grunewald who lives in Tel Aviv, Israel and was sent TO  Ralph Grunewald, 10217 Windsor View Drive Potomac Md 20854 USA

     

    Please Advise ASAP.

    Thank you

  • 0
    Avatar
    Marilyn Grunewald

    BEWARE!  Despite the refund policy stated on their web site, I have been unable to organize a refund for my map which was printed incorrectly. i received two responses from Grafomap saying "Kind regards" with no reference to my request for a refund and/or return instructions.  It seems there are many unsatified customers, given what has been written previously. INCREDIBLY DISAPPOINTED with the product and "customer service", which is non existent

     

     

  • 0
    Avatar
    Evan Shlissel

    Hello- 

    I recently purchased a map of Beacon, NY from Graphomap. The map did not include the names of landmark locations as we selected and unfortunately it is not of the quality we hoped. for. I have been unsuccessful at finding contact information to place a return. My order number is "Order #GM211707". I am kindly asking for a response with return instructions, so I can send back the map and receive a refund on my order. 

    Best,

    Evan Shlissel

  • 0
    Avatar
    Pedro PM

    I'm definitely not satisfied with the product, this is what I received. Please provide an email or something where I can file a claim.

    Edited by Pedro PM
  • 0
    Avatar
    Peyton Ewoldt

    Hello, I ordered a map of Florence, Alabama. However I received 2 posters of a random couple kissing. I emailed twice but I have received no reply after 2 days. Is there anyway to fix this?

Please sign in to leave a comment.
Powered by Zendesk