How long the shipping takes? Richard June 29, 2018 09:16 Follow We deliver within 5 days in US, 7 days in Canada, Europe and in under 20 days to the rest of the world. Have more questions? Submit a request 11 Comments Date Votes 0 Tracey Drabant December 18, 2017 12:50 Was my order placed? I didn’t exactly receive an email saying so; rather, after placing my order, I received an email to set up a password for an online account (I did do that btw). This is a Christmas present, so I’d like to confirm my order ASAP and know it’s in process. Thank you. Tracey Drabant 0 Marcus Green December 21, 2017 13:38 I have the same question as Tracey, I placed my order on 12/19/17 and received an immediate message saying "An email receipt including the details about your order has been sent to the email address provided. Please keep it for your records." But I did not receive an emailed receipt, however, the payment was made as the transaction is reflected in my bank account. Please advise on the status of my order when you have a moment. Thank you. Marcus D. Green 0 Matthew Fitzhenry February 09, 2018 23:05 Similar situation to Tracey and Marcus. I placed an order, my card got charged, but never received any order confirmation, only the email to set up my account. If i do not receive any type of response within 10 days of my original purchase, I will be calling my credit card company to cancel the charge. 0 Richard February 12, 2018 09:25 Hi, Matthew, We have received and shipped your order. Please check in your spam box your confirmation email, since for Gmail these sometimes end up there. We see per our logs that we have shipped the confirmation email. RegardsRichard 0 Lauren Schneider February 12, 2018 21:20 As most of the comments state above I am in a similar situation. I placed my order on 2/9 and have not received any information on my order at question. Was my order placed and or shipped? A timely response would be greatly appreciated. Thank you. 0 Becca Leeds February 19, 2018 22:53 Hello, I am in the same boat as most of the people above. I got confirmation, but never a shipping date or a tracking number. I placed my order 2/8. Thanks, Becca 0 Heriberto Perez-Zuniga March 12, 2018 19:42 Hi, I ordered a map from your website on 3/1/18 but have yet to receive a shipping notice from you all. I have tried contacting you all multiple times through multiple avenues and have gotten absolutely no response. What's the status of my order and when should I expect the package to arrive? If I do not get a response in 3 days I will be contacting PayPal about cancelling the charge and obtaining a refund. Thank you, Heriberto 0 Elizabeth Morriss March 27, 2018 11:51 Hi, Same situation to basically everyone else here. I placed my order for three maps on the 23/3. I was informed that I would receive an email entailing the contents of my order as well as tracking details. I have yet to receive this email. If I am not provided with this email and subsequent information within 10 days of my order I will be contacting my credit card company to cancel the charge. 0 Richard March 28, 2018 08:37 Elizabeth, Sorry for the delayed answer. We have sent you an email containing all information about your order Edited by Richard March 28, 2018 08:37 0 Maren Brown June 28, 2018 00:22 Hi, placed an order yesterday and did not receive any confirmation email, just like the above complaints. I would like an update on expected arrival as well as a receipt ASAP. I have checked my spam inbox, as you advised a previous customer, and nothing was there. Please get back to me soon. 0 Richard June 29, 2018 09:16 Maren, We have sent you an email regarding your questions. Regards Richard Please sign in to leave a comment.