What does "time frame is not guaranteed" mean?

If you decide to go for the standard delivery option (USPS) we do not guarantee that the delivery will be completed at the given time frame. We have noticed that around 20% of all orders that we have shipped using USPS, have seen delays of 20 working days or more. This is the reason why we recoupment choosing Priority shipping if you wish to receive your poster by a specific time. 

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    Alex Santana

    It has now been a month and a half since I ordered a canvas from GrafoMap, with a value of $180. After multiple requests to receive tracking info, I have not received an email or any type of link. I have since asked for a refund and now, 8 days later, I have not gotten a response towards that request.This has been the worst customer service that someone could ask for. I do not recommend for anyone to order anything from GrafoMap. 

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